Group Members

Leo Giglio, Ph.D.

Specializing in Organizational Management and Development, Leo Giglio, Ph.D., has 28 years of experience formulating unique approaches toward integrating practical and realistic organizational development strategies for companies of all sizes and industries. Dr. Giglio has developed Organizational Behavior and Strategic Applications for Fortune 500 companies, small and mid-sized firms, not-for-profits and government agencies. He takes a specialized educational approach for each client based on the specific needs of the organization. With expertise in organizational assessment, organizational development and strategic planning, Leo designs and implements management training programs, facilitates executive retreats, leads workshops and roundtables, and conducts strategic planning sessions.His expertise extends to the area of organizational design and operational analysis.  He coaches and mentors executives on a regular basis, helping them anchor concepts to better plan and lead their organizations. Over the past five years, he has developed simulation models geared toward organizational and operational improvement. Performance enhancing workshops are designed around computer simulations increasing the impact and positive effects on performance and behavior. These experiences allow practical intervention among directors, managers and professionals of the organization. Dr. Giglio’s customized management educational programs are also unique in content and delivery while providing specific practical, organization, and industry knowledge.Leo is active in professional societies, author of eleven publications appearing in professional journals and magazines, and he has been an editor of several academic and professional newsletters and books. His credentials are augmented by 28 years of teaching experience at the graduate and undergraduate level.

 

Tom Coughlan, D.B.A.

Dr. Coughlan is an Associate Professor of Graduate Business of the School of Business at Mercy College. In addition, holds or has held adjunct faculty positions at the University of Bridgeport, Sacred Heart University, University of Phoenix, Manhattan Institute of Management, European School of Economics, and the Weller International Business School in Paris – and is a contract writer for Harvard Business Publishing.

His fields of practice include management, marketing, and e-business with a particular emphasis on the use of technology to create virtual proximity and increase levels of applied innovation within an organization.

In addition to his academic accomplishments, Dr. Coughlan has over 30 years of business experience as an entrepreneur, consultant, and a marketing / management professional. His past roles include:

  • Senior member of a two time INC 500 firm where he ran the most profitable division
  • Developed successful worldwide marketing campaigns for some of the world’s largest technology companies including IBM, Cisco, Computer Associates, and Oracle
  • Extensive experience in technology, commercial real estate, and professional service marketing
  • Extensive original research in the fields of innovation and virtual proximity
Jim Stevens

Jim StevensJim Stevens has over 20 years’ experience in the hotel, restaurant and customer service industries. He is highly skilled in turning around various businesses from small retail operations to large international companies. Starting as a professional chef in various upscale restaurants in New York and Las Vegas, Jim has proven himself providing a high quality product with unsurpassed service. Jim has been a key contributor in improving food quality, lowering food costs and raising service standards. Along with a strong food and beverage background, Mr. Stevens has worked with international Hotel chains and small resorts. He has been very successful in implementing training programs focused on customer service as well as restaurant menu management and operational systems.  Working with management and business owners Jim has successfully implemented systems that increase customer satisfaction while lowering operating costs. Developing a team atmosphere among employees where everyone is held accountable is an area of expertise. Having managed every department successfully in a large hotel Jim understands the challenges in the hospitality industry and works towards increasing revenue, raising guest scores and energizing the staff for a cohesive team focused on your goals.

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